Welcome to our Support and Frequently Asked Questions page in the LivingAfterWLS General Store. We will continue to build this page as we learn what questions you are asking.
We are always pleased to answer your questions personally as well. Please email: Question for the General Store.
Yes! Throughout the year, as economic conditons allow, LivingAfterWLS is pleased to offer coupon savings in addition to our already discounted prices. Coupons are announced in our Email newsletters, in the LivingAfterWLS Neighborhood, Facebook and Twitter. In addition, we post the current coupon offered on the sale page. Sign up for our Email newsletters at the bottom of this page to receive our content rich emails and notification of coupons and sales. Safe Subscribe with Constant Contact.
May Coupon: Save $3 off orders of $29 or more.
Enter code: BLOOM2013 at checkout
to take $3 off your order!!!
Offer expires midnight 5/31/2013.
Pocket Diet Journal:
Posted on February 1, 2013 by admin
What happened to the Ultimate Pocket Diet Journal, I can't find it in the store? In January 2013 the publisher took this publication out of print and it is no longer available to us. Kaye is putting the final touches on an all-new "meal Planner and Health Journal" that will be published by LivingAfterWLS and available April 2013. Please watch your emails for this all new exciting tool that specifically supports the lasting weight management goals with WLS.
We accept online payments through our secure payment gateway powered by PayPal. Customers may pay with their PayPal account or with credit or debit cards using the gateway. We also accept mail order payments. For complete mail order instructions Download the Mail Order Form
Credit and Debit Cards: To use a credit card through our secure payment gateway: enter the CAPTCHA letters in the field below where it says "You have selected PayPal as your payment provider" and click <Enter>. In the example below you would enter A8A858 (your letters will be different) and click enter. The "Payment Provider" means they are the secure gateway through which your payment will be processed.
CAPTCHA - a type of challenge-response test used to ensure that the response is generated by a human being. A common type of CAPTCHA requires the user to type letters and/or digits from a distorted image that appears on the screen. Such tests are used to prevent unwanted internet bots from accessing websites, since a normal human can easily read a CAPTCHA, while the bot cannot process the image letters.
After answering the CAPTCHA challenge and pressing <ENTER> a payment box opens. When the payment box opens look for the "Don't have a PayPal account" and select that link to proceed with payment. Proceed with your payment information as instructed and place order.
We are proud of our Zero Delay Shipping. All items in stock ship within 24-48 hours of order placement. We process and ship orders 6 Days a Week to serve you better! We do not ship on Federal holidays when the Post Office is closed. All orders are shipped via US Postal Service and an email with tracking number is sent to the customer at the time the shipment label is generated. Destinations: We ship anywhere in the United States and to APOs.
Low Flat Rate Parcel Post Shipping! We are pleased to keep your shipping costs down and offer standard parcel post shipping on all orders for the single flat rate amount of $5.95 per order. We send packages via Parcel Post and Media Mail which may take 3 to 9 days for delivery from the time the package is tendered at our Post Office in Wyoming. Both Parcel Post and Media Mail are tracked shipments and delivery is confirmed and kept in our file for your protection and ours.
Select "Flat Rate Parcel Post" at checkout.
$5.95 All Orders - no adjustment for weight or dollar amount.
Allow 3 to 9 business days for Delivery.
USPS Definitions:
Parcel Post®: This economical ground service is perfect when your delivery isn’t urgent, or your package is oversized.
Media Mail®: A cost-effective way to send books and other educational media.
Priority Mail®: Fast and affordable shipping for documents and packages. Delivery Confirmation and Saturday delivery and Residential delivery.
Upgrade to Priority! Need your products sooner? Upgrade to US Postal Service Priority Mail for delivery in 2 to 5 days. Like standard shipping we charge a flat rate for packages upgraded to Priority Mail - just $7.95 for any order. Priority Mail packages are shipped in US Postal Service Priority Mail packaging and a tracking number is emailed to the customer. Priority Mail shipments are tracked shipments and delivery is confirmed and kept in our file for your protection and ours.
Select "PRIORITY MAIL" at checkout.
$7.95 All Orders - no adjustments for weight or dollar amount.
Expect Delivery in 2 to 5 business days.
International Shipping LivingAfterWLS General Store no longer accepts International Orders because of multiple failures by the United States Post Office to support shipping and tracking of orders outside the United States. Kaye Bailey and LivingAfterWLS regret this change in policy as we treasure our International Neighbors. However, as a small business we cannot continue to absorb the cost of lost or missing orders without getting the support we need from the Post Office to ensure safe and prompt delivery of packages.
Mail Order Information: To take advantage of frequently offered coupons via postal mail order please download order form, complete your order, enter coupon code and deduct coupon amount from total, mail with payment enclosed (US Check or Money Order) to address indicated on form prior to the expiration date of the coupon code. Mail orders accepted for US addresses only.
Download the Mail Order Form
Telephone Orders: For our customer's protection and our protection as well, we never take payment information (debit or credit card numbers) over the telephone because there is no technology to encrypt a spoken number. Always exercise extreme caution when providing your payment information over the telephone to any place of business. Please order using our secure online payment process or prepare your order and payment following the mail order procedure. Thank you.
Are Kaye Bailey's books in the store or online at Amazon or Barnes & Nobel? The LivingAfterWLS General Store is the exclusive retailer of Kaye Bailey's books and all LivingAfterWLS publications. At LivingAfterWLS we enjoy a very close association with our customers -- our Neighbors -- and believe the personal care we give in preparing and packaging your order is a favorable step in your WLS empowerment. Upon receiving your package you will find carefully packaged merchandise, little extras like our "Goody Bag" and a hand-stamped packing slip with loyal customer coupon attached. In a world of automation and impersonalization we take great pride in giving a little bit of ourselves with each package we send. You are more than a customer to us: You are our Neighbor and partner in the quest for lifelong weight management with surgery. Thank you for allowing us the joy of serving you. Customer Service Monday-Friday at 307-787-3638.
Are your books in ebook format? At this time our publications are in ebook development and we anticipate introducing a full line of ebook products in the second quarter of 2013. Please watch our email newsletters for updates on this exciting product line.
When will Kaye have a new book out? Kaye's 2013 publishing schedule will be announced in January 2013! Stand by for exciting new inspiration.
What happened to the Ultimate Pocket Diet Journal, I can't find it in the store? In January 2013 the publisher took this publication out of print and it is no longer available to us. Kaye is putting the final touches on an all-new "meal Planner and Health Journal" that will be published by LivingAfterWLS and available April 2013. Please watch your emails for this all new exciting tool that specifically supports the lasting weight management goals with WLS.
Do you give "freebies" to support groups? We receive many requests (some not legitimate) for donations and freebies for support groups. We are a small business with very limited resources but we are happy to review requests on a case-by-case basis. Please email us: "Support Group Donation Request" to petition us with your request. Proof of support group will be required for all donations.
I cannot find the You Have Arrived Seasoning Blends. Our You Have Arrived Seasoning Blends have been a customer favorite since 2008. Unfortunately we have temporarily discontinued the blends as of October 1, 2011 due to the current econmic downturn. We have a strict freshness protocal and due to intermittent orders we struggled to predict and keep an adequate inventory of Seasoning Blends on hand without losing too many to expired freshness. Like everyone right now we are managing our resources closely and sometimes that means making a tough decision. We hope conditions allow us to bring these terrific and healthful blends back into production soon. Please watch your emails for updates.
LivingAfterWLS, LLC
PO Box 311
Evanston, WY 82931
307-787-3638
